Swimming Lesson Frequently Asked Lesson Questions

Swimming Lesson

Frequently asked questions and answers

How much are the lessons?
To pay by Direct debit the lessons are £29.99pm for Juniors Lessons and £34.99pm for Adult Lessons and includes centre membership and FREE swimming. Swimming terms are payable as a termly block of 13 but doe’s not include Active membership or FREE swimming
How long are the lessons?
The lessons are 30 minutes long but this includes registration and safety questions

Why do I have to sign up for lessons before knowing availability?
We can’t allocate a space to you until you are registered on our system; however, you can complete one of our online enquiry forms before joining and request a call back here, or visit one of the centres and speak to a member of the front of house team

What days do you offer lessons?
At Cascades we offer Adult & Child and Pre-School lessons during the day, during Junior lessons times and some at weekends
Junior lessons at Cascades Monday to Thursday – 4pm – 6.30pm, Saturday and Sunday 7.30am – 9.30am
Adult lessons Tuesday & Friday 7pm & 7.30pm and Thursday 7.00pm
At Cygnet we offer Adult & Child and Pre-School lessons during the day, some during Junior lessons and some at weekends
Junior lessons Monday – Friday at Cygnet 3.45pm – 6.15pm, Saturday 9.15am – 10.45am & Sunday 7.30am – 9.00am
Adult lessons Tuesday & Thursday 7pm – 8.30pm & Sunday 9.30am -10.00am

What equipment will my children need to swim?
We will provide all learning equipment, e.g., floats noodles. Please provide your child with goggles, if you feel they will benefit from them during the lessons. If you are swimming in the adult and child classes, please ensure your child is wearing a swim nappy

Do teachers go in the water?
Lower stages, Pre-School and Adult & Child lessons and some beginner classes will have teachers in the water

Can I access my child’s course progress?
When you sign up for the lessons, you will get a welcome email explaining how to register. This will allow you to check their lesson time, and get progress updates

What happens when my child moves up a group?
You will receive a notification through your Scuba 6 portal to say that your child is ready to move to the next stage. You can then move your child to a day and time to suit your requirements

How do the grades/groupings work?
We follow the Swim England plan for our award scheme, they are designed to reward your child for their development of the essential aquatic skills they need to be confident, competent and safe in the water

Can we buy goggles/swimwear/swim nappies at the centre?
There are Zoggs items for sale at reception, but we can’t guarantee availability – we can only accept card payments at this time

What changing facilities do you have?
At Cygnet pool we have separate male and female changing rooms, there are both bench areas and cubicle changing available in both. Both Changing rooms have lockers. At Cascades we have male, female and family changing areas – all cubicles. There is a bank of lockers outside the changing rooms on the way to poolside

Is there a café/refreshment at the centre?
We have vending machines and Cascades have a coffee shop open at weekends for lessons. Cygnet has vending machines for Cold drinks and snacks

What if I have had lessons before or have come from another swim School?
Every swim school is slightly different, we would book you in for an assessment with one of our qualified swim teachers to find the right class for you or your child

Can I easily cancel my swimming lesson direct debit if I no longer want lessons?
Yes, you are under no contract when you join our direct debit membership – all you need to do is drop us an email at swimacademy@gcll.co.uk to let us know why you are leaving (your feedback is always welcome) and then cancel your direct debit with the bank.