Privacy Policy
Gravesham Community Leisure Ltd
Privacy Policy
Information that we collect from you
When you visit our website or complete our enquiry or application forms you will be asked to provide certain information about yourself including name and contact details. We may also collect information about your usage of our website as well as information about you from emails or letters you send us.
Use of your information
Your information will enable us to contact you to provide the information you have requested. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.
The information you provide us will be held on our computers in the UK and may be accessed by or given to our staff and third parties who act on our behalf for the sole purpose of providing the services.
If you have given your explicit consent, we may use your information to contact you by post, telephone, email, or text message for your views on our services; to notify you of important changes or developments to the site and our services; and to let you know about other products and services which we offer which may be interest to you. You may withdraw your consent at any time by contacting us.
If you have given your explicit consent, we may allow carefully selected third parties to contact you occasionally by email about products or services which may be of interest to you. You may withdraw your consent at any time by contacting us.
We may also pass aggregated information on the usage of our site to third parties for analysis purposes, but this will not include information that can be used to identify you.
We may from time to time use software to assess your potential preferences so that we can be sure our marketing is relevant to you. If you would prefer to not be included in our marketing, please let us know by emailing “info@gcll.co.uk” with “UNSUBSCRIBE” in the subject line.
Unless required to do so by law we will not otherwise share, sell, or distribute any of the information you provide to us without your explicit consent.
Security and data retention
We employ industry standard security measures to protect your information from, unauthorised access; unlawful processing; accidental loss, destruction, or damage. We will retain your information for a reasonable period or as long as the law requires.
Access and updating
You are entitled to see all the information held about you, and you may request changes to ensure the information is accurate, up to date, and relevant.
Outline Administration, Gravesham Community Leisure Limited, Head Office, Cascades Leisure Centre, Thong Lane, Gravesend, Kent DA12 4LG
outline@gcll.co.uk
Updated 08/08/2021
Gravesham Community Leisure Limited
Privacy and Cookies Policy
Who we are
Gravesham Community Leisure Limited (“GCLL”, “we” or “us”) is responsible for the personal information covered by this policy. This policy explains how we use information collected through our website and when you contact us.
For privacy enquiries, contact outline@gcll.co.uk, or write to:
Outline Administration, Gravesham Community Leisure Limited, Head Office, Cascades Leisure Centre, Thong Lane, Gravesend, Kent DA12 4LG.
Information we collect and how we use it
We collect your name, contact details and information you provide in enquiries, applications and correspondence. We also collect technical information, such as your IP address, browser and device information, and information about your use of our website.
We use personal information:
- To respond to enquiries and operate and protect our website, based on our legitimate interests in running our services effectively and securely.
- To arrange and provide services you request, where necessary to enter into or fulfil a contract with you.
- To meet legal requirements, where we have a legal obligation.
- For optional website tracking and promotional communications, with your consent.
Where information is needed to deal with your request or provide a service, we may be unable to do so without it.
Marketing
We will send promotional communications with your consent. You can withdraw this at any time using the unsubscribe option provided or by contacting us. This does not stop essential messages about services you have requested.
Cookies and Meta Pixel
Cookies are small files stored on your device. We use essential cookies to make our website work. Optional analytics and advertising technologies are used only with your consent.
With your agreement to marketing tracking, we use Meta Pixel, a tool from Meta, the company behind Facebook and Instagram. It collects information about your visit, including pages viewed, actions taken, cookie identifiers, your IP address and browser or device information. We use this to measure advertising results and show relevant advertisements, including to people who have previously visited our website.
This information is shared with Meta Platforms, Inc. for UK users. Meta may associate it with information it already holds about you, including your Facebook or Instagram account, and use it as explained in its Meta Privacy Policy.
For the processing covered by Meta’s UK Controller Addendum, we and Meta act as joint controllers. The addendum explains our respective responsibilities. You can contact either organisation to exercise your data protection rights.
You can accept or reject optional tracking through our cookie banner and change or withdraw your consent at any time through Cookie settings. Refusing marketing tracking does not prevent you from using our website. Cookie settings also provide details of the cookies used, their providers, purposes and expiry periods.
Sharing and international transfers
We share information with service providers who help us with website hosting, IT support, communications and administering our services, under appropriate data protection arrangements. We may also disclose information where required by law. We do not sell your personal information.
Information shared with Meta may be processed outside the UK, including in the United States. Transfers to Meta are covered by the contractual safeguards in its UK Data Transfer Addendum. You can contact us for a copy of the relevant safeguards.
Security and retention
We use appropriate security measures to protect personal information.
We retain enquiries while dealing with them and for necessary follow-up. For service-related records, we consider the duration of our relationship with you, legal record-keeping requirements and any outstanding complaints or claims. We delete or anonymise information when it is no longer needed.
When you opt out of marketing, we may retain a minimal record to ensure we respect your choice. Cookie expiry periods are shown in Cookie settings; Meta’s retention practices are explained in its Privacy Policy.
Your rights
You can request access to your personal information and ask us to correct it. Depending on the circumstances, you can also request deletion, restriction of processing or transfer of your information.
You can object to direct marketing at any time, and to processing based on legitimate interests.
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of processing carried out beforehand.
Contact us using the details above to exercise your rights or raise a concern. You also have the right to complain to the Information Commissioner
Updated 22/09/2026